Frequently Asked Questions
List of FAQs
Who are Hawthorn Electrics?
- Who are Hawthorn Electrics?
- How do I order
- What happens if the goods I order are out of stock?
- How can I pay for my purchases?
- How secure are my payment details?
- What about my other personal information, will these be shared?
- Where can you deliver to?
- What are the delivery charges?
- Can you deliver locally to other PO postcodes?
- What if my goods are damaged?
- What if my goods are faulty?
- What should I do if I have a problem with my purchased goods?
- What if I have a complaint?
- What about my old waste electrical equipment?
- When is the latest date I can order goods for delivery in time for Christmas?
We are an independent electrical retailer as well as an electrical contractor, we have a reputation locally for delivering a quality service over many years of successful trading. We are based in Emsworth on the south coast of England in the UK. Our full details can be found on the Contact Us page of our website.
How do I order?
Ordering is simple you basically select products, click buy to add them to your basket, click checkout when you have selected all the products you require, choose a delivery option and make your payment.
What happens if the goods I order are out of stock?
If your order cannot be fulfilled we will contact you straight away if ordered during business hours or on the next business day if ordered outside our office hours. We don't just send out substitute goods.
How can I pay for my purchases?
You can pay using either of the secure payment systems on our website
1) Using the Worldpay payment system which accepts Mastercard, Visa and American Express
2) Using PayPal where you can pay using funds in your PayPal account or if you don't have a PayPal account you can pay by most credit and debit card types
3) You can pay by card over the telephone (Call 01243 372988)
4) You can pay by personal cheque (goods won't be dispatched until funds are cleared).
How secure are my payment details?
We use the secure PayPal and WorldPay payment systems so we will not need to see your card details.
What about my other personal information, will these be shared?
Where can you deliver to?
We can deliver to UK mainland customers, European customers and Worldwide customers using the varying delivery tariffs.
What are the delivery charges?
We want our customers to be able to see what they will be charged for their delivery before they go through the checkout process so here are our delivery options explained.
We have tried to keep things fair and simple with regard to our delivery charges.
For Delivery in the UK
FREE UK Economy Delivery for Orders over £15
Or you can choose between the following services.
Standard UK Economy Delivery £2.95
Royal Mail 24 £3.75
Express Delivery £10.50
At our discretion your order may be sent via a signed for courier but the courier will vary dependant on the size, weight and value of the package.
United Kingdom - Express Delivery
0.0 Kgs to 2.0 Kgs = £10.50
Europe By Air Mail from £5.95*
Rest of World By Air Mail from £7.50*
*Note Reference International Delivery Charges.
Additional international weight based charges may be applied to some items during the checkout process.
What if my goods are damaged?
When your goods are delivered, please inspect them and inform us immediately of any damaged or missing items within 7 working days of delivery. Call us on 01243 372988 or e-mail firstname.lastname@example.org
What if my goods are faulty?
If your goods develop a fault with two weeks of receipt of the goods we usually refund or exchange the item provided it is in good (as new) condition. This does not apply to faults that have been caused by misuse, accident or general neglect. All manufacturers instructions and recommendations should have been followed.
What should I do if I have a problem with my purchased goods?
We recommend in the first instance that you carefully read the manufacturers literature. Our experience is that many problems are solved in this manner.
What if I have a complaint?
Should you ever have cause to complain we will respond to your complaint within one week of it being made.
None of the above affects your statutory rights as a consumer.
What about my old waste electrical equipment?
All new electrical goods should now be marked with the crossed-out wheeled bin symbol and should be disposed of separately from normal household waste so that they can be recycled.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. This legislation aims to make producers of electrical and electronic equipment (EEE) pay for the collection, treatment and recovery of waste electrical and electronic equipment (WEEE). These regulations mean that suppliers of this EEE like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge. We will accept a WEEE item and prevent it from going into landfill by safely disposing of it, however customers must return their like for like WEEE item to us within 28 days of purchasing a new item of EEE from us.
When is the latest date I can order goods for delivery in time for Christmas?